![]() It’s important you only send this email to people who have not used Webex Teams since you launched. We recommend checking your company email policy first, and recommend sending reminders at one week, one month, three months and then six months. This email is used to remind employees who have not yet used Webex Teams, of its benefits and how other colleagues are already using it everyday. Or if it doesn’t fit with your brand feel free to create your own. If you want to, download the email banner image and insert it to add that extra bit of shine. Simply copy and paste the email example shown on the page, customize it appropriately for your organization. Send this email to yourself and a few colleagues to get feedback on what they think. Provide clear instructions on who to contact to get training and technical support when and if they need it.Ī best practice is to set up a shared inbox or distribution list with a clear identity and use it for all emails to employees e.g. Attach a quick start guide, link to self-service content, and include information for training sessions. Your email should have the following sections:Ĭreate a short impactful sentence that grabs attention.Ī friendly opening statement, announcing Webex Teams availability. ![]() That way, if something changes, you can quickly edit your content online, rather than send another email. Use links to online guidance rather than writing details in an email. Include detailed instructions on what is new and where to get support. This email is used to announce to employees that Cisco Webex Teams is available for them now. Send this email to yourself and a few colleagues to get feedback on how they think it will land with people. Configure the email to have a different reply address, ideally, a mailer that a team can monitor and respond to. Most executives don’t have time to reply to questions and comments coming back from employees. If an executive is sending the email, you may want to have their assistant or executive communications team review first. Let users know what they can expect over the next few weeks and actions they need to take.Ī recognized figure in the organization, ideally a senior member of staff or someone who is widely respected. ![]() Talk about the business goals and strategies you have, and why enabling employees with Webex Teams will help you achieve them. As it’s a replacement of an older or existing service, be clear on how Webex Teams is an improvement to how they work today. Introduce Webex Teams and the reason why you have chosen it. If it doesn’t fit with your brand feel free to create your own.Ĭome up with a snappy title that will make your colleagues open your email. If you want to, download the email banner image and insert it into the top to add that extra bit of shine. Include ‘What’s in it for me’ for end users. Let employees know what Cisco Webex Teams is, its differences compared to Jabber and when it will be available for everyone to use.
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